Returns and refunds

The short version

Unopened stock items can be returned within 30 days of delivery. Made-to-order and digital items cannot be returned for a change of mind, but anything that arrives damaged, defective or wrong gets fixed. Always email [email protected] before you send anything back.

Stock items (dice, layouts, chips, accessories)

You can return a stock item within 30 days of delivery if it is unused, in its original packaging, and in condition to be sold again. Layouts that have been cut, glued or washed, and dice that have been used at a table, cannot be returned unless they were defective.

Items listed as used or cancelled casino dice are sold as described. If the listing got the size, condition or count wrong, that is our mistake and we will make it right.

Print-on-demand items

Printed items such as shirts, mats and posters are made after you order, so we cannot take them back for a change of mind or the wrong size. Please check the size chart on the product page first.

If a printed item arrives damaged, misprinted or defective, email a photo within 30 days of delivery and we will reprint it or refund it.

Digital guides and downloads

Digital products are final sale once purchased, because a download cannot be returned. The exception is a defect: if the file will not download or open, is corrupted, or is materially different from its description, email us within 30 days. We will send a working copy, and if we cannot fix it, we will refund you.

How to start a return

Email [email protected] with your order number, the item, and the reason. We will reply with the return address for that item, because it may go back to a partner warehouse rather than to us. Returns sent without contacting us first may not be matched to your order.

You pay return postage for change-of-mind returns. We pay, or send a prepaid label, when the item was damaged, defective or wrong.

Refunds

Refunds go back to your original payment method through Shopify once the return is received and checked, or once we approve a damaged-item claim. We aim to process them within 5 business days; your bank may take a few more days to show it. Original shipping charges are refunded only when the mistake was ours.

We do not do direct exchanges. Return the item for a refund and place a new order for what you want.